SEI this week introduced the launch of SEIGPT, its new framework for constructing generative AI purposes.
For now, the know-how, funding and turnkey asset administration supplier to advisors is barely utilizing the brand new instruments and SEIGPT-powered purposes internally to spice up effectivity and value discount in areas that embody shopper service, course of automation, human sources, contract evaluation and code growth. It’s an outgrowth of SEI’s AI Middle of Excellence, launched in 2023 and led by Director of AI Vlad Coric.
“We now have roughly 400 staff using SEIGPT purposes in manufacturing and pilots throughout numerous enterprise areas, together with shopper service, center workplace, advertising and marketing, human sources, authorized, operations and growth,” Coric wrote in an electronic mail.
SEIGPT is predicated on a retrieval-augmented technology structure, which offers precise references to the information used to create a solution and thus offers better transparency, Coric mentioned. Consequently, the RAG framework offers a sexy structure for corporations.
Whereas the brand new know-how has been developed in home, SEI utilized some Microsoft parts, like their OpenAI service and AI Search service, in accordance with Coric.
Because the identify would possibly counsel, SEI is utilizing OpenAI’s basic pre-trained transformers (GPT) to use the ability of enormous language fashions to its huge quantities of knowledge, that are unfold throughout disparate knowledge sources.
By leveraging the brand new framework and making use of superior pure language processing capabilities to all that knowledge, the agency intends to enhance its search performance, assist content material creation (together with customized content material), streamline workflows, reply consumer inquiries and supply automated summaries of data and knowledge.
In keeping with SEI Chief Information Officer Deepak Bhardwaj, the brand new AI-powered purposes—seven of that are presently in manufacturing—have helped the agency’s staff reply to greater than 7,000 shopper service inquiries and analyze tens of hundreds of authorized contract pages to this point. One other 5 SEIGPT-powered purposes are on the roadmap for inner rollout by the tip of 2024.
“The optimization profit extends past SEI to our purchasers,” SEI Chief Expertise Officer Zach Womack mentioned in a press release asserting the know-how.
“The quicker we are able to ship info or handle a priority, the extra time our staff and purchasers need to give attention to what they do finest: serving prospects,” he mentioned.
Along with launching its AI Middle of Excellence final 12 months, SEI invested $10 million in AI developer and incubator TIFIN in February.
SEI manages, advises or administers roughly $1.6 trillion in belongings.
