Palo Alto, CA — October 2024 — Following its profitable Collection A funding spherical in August 2024, the place DevRev secured $100.8 million and reached a $1.15 billion valuation, the corporate continues to drive ahead its mission to revolutionize buyer help and product growth. Led by Khosla Ventures with participation from Mayfield Fund, Param Hansa Values, U First Capital, and several other accelerators, household places of work, and angel buyers, this funding highlights the rising potential of AI-native enterprise software program.
Fueling this mission is DevRev’s AgentOS platform, which is quickly advancing GenAI adoption in enterprises. By providing seamless 1-click knowledge migration from legacy programs and deploying light-weight AI brokers, DevRev is setting a brand new commonplace for a way companies combine and profit from AI.
A visionary strategy to developer-customer interplay
DevRev, based in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, goals to rework how companies join builders immediately with clients and income. The corporate was born out of a easy but highly effective realization:
“Immediately, each firm is a software program firm, but we isolate builders from clients and income…Our mission is to interrupt down these obstacles and empower builders to create customer-conscious merchandise and companies.” — Dheeraj Pandey, CEO of DevRev
DevRev’s data graph powers its AgentOS, delivering AI-native options that streamline customer support, product administration, and software program engineering. The platform is already trusted by clients throughout all main geographies, varied industries, and quite a few firm sizes, together with lots of the world main gamers throughout AI, SaaS, and monetary providers.
By analyzing structured and unstructured knowledge — from buyer conversations to session analytics – the platform’s distinctive strategy permits builders to attach their code on to manufacturing points and buyer interactions. From there, DevRev’s AI-driven brokers are in a position to automate enterprise workflows to scale back handbook effort, improve operational effectivity, and speed up response occasions.
“We’ve invested closely within the generative AI sector. We’ve observed that to completely harness the potential of AI, the underlying knowledge and data infrastructure should be reimagined and rebuilt. DevRev is on the forefront of enabling AI adoption in enterprises, due to its progressive product structure. Moreover, DevRev is pioneering a brand new imaginative and prescient for organizational construction by breaking down inner silos, fostering better collaboration and effectivity throughout the corporate.” — Dr. Ekta Dang, CEO of U First Capital
AI brokers on data graphs
Organizations in the present day endure from expertise complexity that siloes round departments and their respective apps, knowledge, and workflows, which ends up in poor buyer experiences, delays in product growth, and sometimes constructing the unsuitable software program.
DevRev believes that this complexity might be meaningfully resolved by AI-on-Data Graphs, which mixes the rising energy of GenAI and a company’s personal programs mapped into Data Graphs. Whereas AI is proving to be highly effective, organizations are realizing that with out Data Graphs, they both find yourself with AI copilots on single apps or AI copilots on huge knowledge lakes with little-to-no context or definition.
The answer begins by creating a company’s Data Graph by ingesting knowledge from 2-way actual time integrations with a company’s CRM, help, and engineering purposes, together with the underlying code repositories. By doing so, the Data Graph understands the product (software program), the purchasers (customers), the folks (staff), and the workflows concerned, together with distinctive parts to the group, resembling safety and customizations. As soon as mapped, clients and staff can run queries by means of AI Brokers to not solely return extra correct search outcomes, but in addition energy programs of motion shortly throughout the group. That is the productiveness promise GenAI holds, which is just enabled by the contextual mapping that Data Graphs offers.
With DevRev’s Data Graph platform and knowledge from main system of document purposes which are ingested real-time into DevRev, DevRev creates an interdependent community of buyer, consumer, product, worker, work and utilization information.
Put merely, DevRev includes each the front-end purposes and the back-end Data Graphs to investigate, contextualize, and act on enterprise knowledge, enabling organizations to:
- Achieve Deep Organizational Insights: spot rising traits and linkages throughout clients, merchandise, and staff to raised inform strategic planning
- Enhance Focus: join the dots between product / engineering roadmaps and buyer affect to raised prioritize and allocate sources
- Increase Operational Effectivity: streamline operations by figuring out bottlenecks, eliminating redundancies, and automating workflows throughout the group
- Improve Buyer Expertise: achieve a complete understanding of buyer interactions and suggestions, resulting in extra customized and efficient service
About DevRev
DevRev’s mission is to assist construct the world’s most customer-centric firms, embracing the precept that “much less is best.” Based in October 2020 by Dheeraj Pandey and Manoj Agarwal, DevRev is headquartered in Palo Alto, California, with places of work in seven world areas. For extra data, go to DevRev’s web site.
About U First Capital
Led by two technical PhDs primarily based in Silicon Valley for over twenty years, U First Capital’s focus is to spend money on stellar founders. The agency has invested in over twenty 5 category-leading firms like Anthropic, Cohere AI, Rubrik, Worldcoin, Pensando, Palantir, Uniphore, and Nile. For extra data, go to U First Capital’s web site.
