We have introduced a brand new partnership with The Midcounties Co-operative, the UK’s largest impartial co-operative society.
This partnership will see Co-op Vitality, Movement Vitality and GB Vitality clients profit from Octopus Vitality’s expertise platform and best-in-class customer support, and also will assist the neighborhood pushed renewable vitality the Co-op model is known for.
For those who’re a buyer of Co-op, Movement or GB Vitality, you have come to the fitting place. We’ll replace this put up with the most recent data on the transition.
I’m a buyer, what do I must know?
I’ve by no means heard of you. Who’re you?
Octopus Vitality an award-winning inexperienced vitality provider (discover out extra about us right here). We have just lately acquired Movement Vitality and GB Vitality, and we’re at the moment shifting all accounts over to us to turn out to be Octopus Vitality clients. There shall be no influence to your vitality provide, we’ll preserve any fastened pricing you might be on, and transfer you onto our all the time pretty priced versatile tariff for those who aren’t on a set charge. Your DD may even be moved over to us robotically, and any credit score steadiness you may have shall be protected and moved as properly. For those who do not wish to be with us, you can change to a different provider as soon as the migration is full – we do not consider in exit charges so we do not cost them (however we hope you may give us a strive). Movement Vitality, GB Vitality and Octopus Vitality have already emailed all clients concerning the timings of this a few instances, so that you may wish to test your junk folder for those who’ve missed it.
Will my costs go up?
No. 98% of shoppers will see their costs keep the identical or drop. If you’re on a Fastened Tariff, we’ll preserve your costs. In case your tariff isn’t fastened your costs would be the similar or decrease. Clients may even profit from Octopus Vitality’s award-winning customer support and know that they proceed to do their bit to avoid wasting the planet from soiled fossil fuels with 100% inexperienced electrical energy as normal.
Will I nonetheless be a Movement/GB Vitality buyer?
As a GB Vitality/Movement Vitality buyer you’ll turn out to be an Octopus Vitality buyer with Octopus Vitality service (we’re the one vitality provider beneficial by client champion Which? for the second 12 months in a row). When your GB/Movement tariff involves an finish we’ll transfer you onto nice worth Octopus Vitality costs.
Will I nonetheless be a Co-op Vitality buyer?
Sure. You’ll nonetheless be a Co-op Vitality buyer. You’ll nonetheless obtain 100% renewable electrical energy and your costs will keep the identical. For those who’re a member, you’ll nonetheless earn membership factors. The excellent news is you’ll additionally get the good thing about Octopus’ best-in-class on-line companies and Which? beneficial buyer assist. Co-op Vitality will proceed to develop the client base and ship the Co-op distinction that you simply worth.
What do I must do now?
You don’t must do something. It’ll take us just a few months to maneuver all clients onto Octopus methods as rapidly and seamlessly as doable. There shall be no influence to your vitality provide. Please proceed to contact your regular buyer companies line. Don’t contact Octopus but, we shall be in contact nearer the time with any data you want.
Will my provide be affected?
No, you received’t discover any change. We are going to guarantee provide is fixed. You’ll switch to Octopus Vitality’s methods and can obtain their award-winning customer support.
What about my account credit score?
The debit or credit score in your account shall be transferred to your Octopus account. This steadiness shall be confirmed with you once you transfer to Octopus methods.
How will Octopus Vitality deal with taking up this big variety of clients?
That is the fourth important enlargement for Octopus Vitality within the final 12 months, with others together with Have an effect on Vitality, Iresa Vitality and changing into the provider behind M&S Vitality.
All current and new clients will proceed to obtain award profitable customer support regardless of this quick development, due to Octopus Vitality’s confirmed scalability and environment friendly expertise platform.
Will my direct debit keep the identical?
Vitality firms evaluate direct debits sometimes as a way to make it possible for clients are paying the correct quantity to cowl their vitality use. We are going to proceed to try this if you end up on the Octopus methods. Nonetheless, the transfer itself shouldn’t change your direct debit quantity.
Will I nonetheless have the ability to obtain the Heat Residence Low cost?
Sure, for those who’re eligible underneath our standards. Head over to our Heat Residence Low cost weblog for extra data.
Will there be any advantages for affected clients that may include the transfer?
All clients will see their costs keep the identical or drop. Clients at the moment on Fastened Tariffs can have the identical costs maintained. Others will see costs the identical or decrease. Clients may even profit from Octopus Vitality’s award-winning customer support and know that they’re doing their bit to avoid wasting the planet from soiled fossil fuels.
I am already within the means of switching some place else. Can I stick with them?
That is advantageous, you may proceed to change to your new provider from GB/Movement. As a result of timing of your change and the transfer from to Octopus, your new provider could have a little bit of hassle taking you over at first. If there are any issues, please ask them to restart the change.
Will my account particulars keep the identical?
You’re going to get a brand new account quantity once you transfer onto the Octopus system. We’ll let you recognize when that occurs. Nonetheless, we’ll hold your outdated one on report in case it’s essential use it.
Will early exit charges utilized to my tariff stay?
There shall be no exit charges for the transfer from Co-op Vitality/Movement or GB Vitality methods to Octopus Vitality methods.
Will the Co-op neighborhood energy tariff nonetheless be out there?
Sure, it is going to. Co-op Vitality will proceed to buy 100% renewable vitality from the 80 neighborhood vitality tasks it helps throughout the nation. The tariff will proceed, and neighborhood generated vitality shall be attributed to it. If you’re a neighborhood energy buyer you may be assured that it stays an genuine, deeply inexperienced tariff. Co-op Vitality continues to be the largest supporter of neighborhood vitality within the UK, and this partnership with Octopus will assist us go additional and sooner in serving to much more individuals come collectively to develop new sources of sustainable energy.
Will I nonetheless get membership factors?
If you’re a member of Midcounties Co-operative, then you’ll proceed to get pleasure from all the advantages of membership. You’ll nonetheless earn factors by way of your vitality account. And you’ll nonetheless get the member unique presents and your share of income.
Will my good meter nonetheless ship you meter readings?
Co-op Vitality have solely been putting in the varieties of good meter that work no matter provider you might be with. That signifies that they’ll proceed to work with Octopus methods. In case your good meter was put in by one other provider, then we could not have the ability to join with it. We are going to ship you a month-to-month reminder to ship us your readings on-line.
If you’re a Movement/GB buyer, we could not have the ability to hook up with your good meter. If that’s the case, then we’ll ship you a month-to-month reminder to ship us your readings on-line.
If I don’t wish to stick with Octopus Vitality how and when can I change?
You’ll be free to change – however throughout your transition from one system to a different there could also be a brief interval when switching could not work. We are going to inform you prematurely of any interval when switching could fail so to plan accordingly.
I’ve just lately made a grievance with GB/Movement/Co-op. Who do I contact?
It is best to proceed to contact GB/Movement/Co-op. When your account strikes to Octopus Vitality, we’ll present you’ll all of the contact particulars you want.
Need extra data? Learn our full assertion with Co-op asserting our new partnership.
The Midcounties Co-operative and Octopus Vitality announce main new partnership
The Midcounties Co-operative, the UK’s largest impartial co-operative society, and challenger provider Octopus Vitality have agreed a deal to create a brand new strategic vitality partnership.
As a part of the deal, the Co-op Vitality model shall be retained and Octopus will tackle possession and accountability for the administration and provide of vitality to the 300,000 plus clients at the moment equipped by Co-op Vitality, Movement and GB Vitality. The Midcounties Co-operative will retain accountability for buying new clients underneath the Co-op Vitality model as a part of its wider utilities technique, which now contains telecoms along with electrical energy and fuel provide. Clients of GB Vitality and Movement will now turn out to be Octopus Vitality clients.
The deal, accomplished for an undisclosed sum, counts because the fourth important transaction for Octopus within the final 12 months, which – following this new deal – has seen its buyer base triple from 300,000 to properly over 1,000,000 throughout that point. All current and new clients shall be managed underneath Octopus’ proprietary tech platform Kraken and can expertise the identical or decrease costs because of the transaction. All will obtain the identical award-winning service as Octopus’s current clients regardless of this quick development, due to Octopus’ confirmed scalability.
The partnership may even see the creation of a three way partnership between the 2 organisations to develop the community-generated vitality market within the UK. Co-op Vitality is already the UK’s largest purchaser of community-generated vitality and Octopus was the primary provider to launch a sensible export assure tariff underneath the Authorities’s new method to renewable vitality.
The three way partnership will spend money on tasks, present sensible assist to neighborhood teams and enhance the quantity of vitality bought from neighborhood schemes; encouraging extra small-scale technology throughout the UK.
Commenting on the deal, Midcounties Co-operative Chief Government Officer, Phil Ponsonby, stated:
“The Midcounties Board is extraordinarily pleased with what has been achieved by our vitality enterprise since we entered a market dominated by just some vitality firms again in 2011. At the moment 99% of provide got here from the Large Six and there have been fewer than 12 firms available in the market. As we speak there are over 70 and we firmly consider that we disrupted the market and performed our half in decreasing the dominance of the large gamers by offering honest costs, supplying 100% inexperienced electrical energy and supporting neighborhood vitality tasks all throughout the UK.
“The market is now extra aggressive than ever, and it’s clear to us that having the most effective expertise is completely important to delivering the most effective service to clients whereas sustaining a sustainable enterprise for the long term. Octopus have developed what we take into account to be probably the most revolutionary and buyer focussed expertise anyplace within the business immediately. Nevertheless it isn’t nearly expertise, certainly one of our strategic targets is to make our members lives simpler and our Board was insistent that in on the lookout for a associate, we discovered an organisation that shared our values, put clients, colleagues and the setting on the coronary heart of what they do. Octopus firmly meet these necessities and we’re delighted to be partnering with them.”
Greg Jackson, CEO of Octopus Vitality, stated:
“This acquisition and our ongoing partnership with Midcounties is one other step on the highway to bettering the home vitality marketplace for good. Our renewable vitality provide and excellent expertise is now delivering award profitable service to over 1,000,000 properties within the UK with 100% inexperienced electrical energy as normal. Co-op is likely one of the most well-respected British manufacturers and we’re delighted to be working with them alongside our different cherished companions.
“I’m additionally very enthusiastic about our three way partnership for Neighborhood vitality. We now have been vastly impressed by Co-op Vitality’s achievement on this space and we consider that collectively we can assist much more individuals from throughout the UK to return collectively in creating new sources of sustainable energy.”
