Syntheia (CSE:SYAI) is banking on synthetic intelligence (AI) and machine studying to revolutionize the way in which corporations interact with their prospects, the corporate’s chairman and CEO, Tony Di Benedetto, mentioned in an interview.
“We constructed a platform, basically, to behave as a digital agent which integrates into name facilities. It is just about any kind of telephone system (that) engages with finish customers and interacts with them and avoids the on-hold course of,” he defined.
Di Benedetto mentioned Syntheia’s conversational AI platform is an answer to frequent challenges prospects encounter when calling right into a service supplier’s name middle or customer support division.
“What number of occasions do you name your native phone firm, or a cable firm or any form of service supplier and also you go on a perpetual maintain?” the Syntheia chief government questioned.
“Syntheia is a conversational AI platform … targeted on partaking purchasers, finish customers with conversations.”
Syntheia’s innovation lies in its skill to behave as a digital agent inside name facilities, facilitating fast and efficient communication with finish customers. This transition not solely enhances buyer satisfaction, but additionally considerably reduces the operational burden on corporations. Di Benedetto illustrated this level, citing a case research the place Syntheia achieved “six weeks price of conventional work in three hours,” a testomony to AI’s potential to revolutionize customer support.
“Our fundamental markets are name facilities, hospitality, automotive for automotive dealerships. We have been working with (the) monetary trade, (and) any form of trade the place you are basically coping with folks on the telephone.
“A whole lot of giant corporations (have) constructed these super on-line web site platforms to permit interplay for purchasers. However folks nonetheless need to name in … and what Syntheia does is entry your frontline so it learns as you proceed utilizing it, which could be very outstanding for those who truly see the platform in use. And the extra you put it to use, the extra it learns,” Di Benedetto mentioned.
Watch the complete interview with Tony Di Benedetto, CEO of Syntheia, above.
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