The Telecom Regulatory Authority of India (TRAI) is engaged on an up to date DND (Do Not Disturb) app for Indian shoppers. The aim of the regulatory physique is to ship the app with a user-friendly expertise and extra capabilities. At the moment, with the DND app, customers can flag spam communications (each SMS and calls), nonetheless, they can not take any actions comparable to blocking the communication. The suggestions will get despatched from the DND app to the service suppliers who then take motion.
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As per an ET report, TRAI is working to see if there’s technical feasibility in permitting customers to take motion immediately from the DND app. The DND app is offered for shoppers as of now. It was launched in 2016 and has obtained small updates every so often. Nonetheless, the upcoming model is about making it simpler for customers to navigate by the app and in addition take motion.
TRAI needs the brand new DND app to turn into the popular apop for DND registration. If customers can immediately report and block calls from the DND app, that may be an ideal performance. By way of the DND app, customers can register their preferences with respect to receiving communications (business). Undesirable business communications may be stopped utilizing the DND app.
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The app additionally crowdsources the info associated to offending messages and calls which helps the service suppliers in making fast choices. Together with this, customers can even examine updates on the compaints they’ve registered. TRAI’s efforts to curb spam communication in India have gone up considerably. Bharti Airtel has additionally applied an AI answer on its community to flag customers about potential spam calls and messages to maintain them protected from scamsters. Different telcos are additionally engaged on bringing related answer to their networks for safeguarding their clients.
