The previous yr has been a busy one in the case of retail methods and improvements in addition to buyer expertise approaches. This is a rundown of prime information that caught readers’ consideration.
This yr has been one in every of massive innovation in the case of retail buyer expertise, from AI adoption in all issues CX to retailers increasing attain with bodily retailer development in addition to embracing new tech in loss prevention.
Listed here are the 5 prime most-read information objects at RetailCustomerExperience in 2024.
In June, Wawa broke floor on its first Ohio retailer. The comfort retail retailer chain, which operates greater than 1,050 places in eight states and D.C., will open the Cincinnati retailer within the second quarter of subsequent yr, in response to a press launch.
Wawa will even start development on 4 extra Ohio shops in 2024 this yr because it plans to have 11 shops total up and working in Ohio over the following 5 to eight years.
In September, Amazon introduced it was growing the typical complete compensation package deal for achievement and transportation employees within the U.S. to greater than $29 per hour. The rise is $3,000 a yr on common for full-time employees working a 40-hour week, in response to a weblog written by Udit Madan, VP, Amazon Worldwide Operations.
Amazon has greater than 800,000 folks within the roles throughout the U.S., and the pay increase equals a complete funding of greater than $2.2 billion.
At the beginning of this yr, in January, CVS Well being introduced it was planning to shut dozens of pharmacies positioned inside Goal retail shops.
The transfer comes 9 years after CVS acquired Goal’s clinics and pharmacies in a $1.9 billion deal.
In September, Walmart applied expertise to hurry up checkout at its self-checkout stations. The retailer has launched invisible barcodes on Nice Worth branded objects, permitting customers to easily transfer an merchandise over the scanner for it to be registered.
The invisible barcodes, first launched in 2019 via a partnership with Digimarc, are designed to hurry up the checkout course of for each employees and prospects.
Mid yr, in Could, Wayfair introduced it was launching its first bodily model retailer location.
The 150,000-square-foot retailer is positioned in Wilmette, Illinois, close to Chicago. The aim, in response to CEO Niraj Shah, is to offer customers a bodily expertise as that may be higher than a web-based purchasing expertise. The tremendous retailer will characteristic all the things for the house.
