What truly occurs if you change vitality suppliers?
For you, it ought to be quick, easy, and handy. For us… effectively, we like doing the advanced stuff so that you don’t must.
Step one is becoming a member of up. For you and us, that is the easy half – we have designed it to be as quick and easy as doable, taking simply a few minutes.
We’ll ask for some fundamental particulars, similar to your identify, handle, Direct Debit information, and a most popular begin date, then we are able to start shifting you out of your current supplier.
You then enter the 14 day cooling off interval. In case you change your thoughts throughout this time, we are able to cancel the change earlier than it occurs.
After selecting to maneuver, your previous provider can object (if there have been excellent funds, for instance). We’ll examine why they’ve objected, and if essential, get in contact with you. We then have a timeframe to reply and get the transfer going once more. That is one cause why switches may be delayed, however we cannot surrender till you are on provide with us.
5 days earlier than your begin date we’ll ask for a gap meter studying. We’ll share this along with your previous provider who’ll use it to calculate your remaining invoice.
Your opening meter studying is tremendous necessary, so we do a bit of additional work to make sure it seems to be proper. That’s why there’s generally a delay between you giving us the studying and your previous provider agreeing it. Throughout this time, you would possibly have to proceed paying a Direct Debit to your previous provider, however any overpayments are returned as a part of your remaining invoice.
A few of the issues we verify your opening meter studying for are:
- Is it in the suitable format?
- Does it match the registered handle?
- Is it constant along with your previous utilization?
If we predict one thing is mistaken, we’ll get in contact to repair it. For instance, if we now have bother matching your meter to your handle, we’d ask you to ship us an image so we are able to hint it.
As soon as the meter studying is agreed, your previous provider will create your remaining invoice and you may say goodbye to them for good.
You’ll make a fee to us in your chosen begin date, and once more in your chosen Direct Debit day. You would possibly discover these dates are fairly shut collectively, however we’ll by no means take them inside 10 days of one another.
And that’s it!
As ever, when you’ve got any questions on us, your account, vitality, or simply fancy a chat, drop us a line at whats up@octopus.vitality.
