Our power specialist Ayo talks about what’s at stake in being a part of the renewables sector, and the significance of understanding buyer expertise when creating modern merchandise.
Why did you be a part of Octopus?
My background is in engineering, with a deal with renewables and sustainability. My curiosity within the renewables sector grew all through undergrad – the trade is massively increasing, for one, and the lives of my youngsters, and my youngsters’s youngsters, will come to actually depend on inexperienced power.
Octopus has been a chance to see the opposite aspect of power. I accomplished my Masters in Sustainable Engineering and Entrepreneurship on the College of Nottingham. Coming from such a technical background you will get slowed down simply in information and mechanical processes. However it’s so necessary to see issues from the shopper’s perspective. So I’m working at Octopus to know either side of the enterprise and tips on how to relate to clients, in order that I can all the time maintain that in thoughts in my future endeavours…
And what would possibly these be?
I’m actually excited in regards to the potential good meters have to alter the best way shoppers use power. Finally I might love to consider methods for Octopus to innovate with power evaluation – analysing information we get from good meters to be taught extra about clients’ habits and finally present personalised suggestions to assist them get power environment friendly!
What do you do at Octopus?
I’m an power specialist and a part of an unbelievable operations group in Leicester. I additionally at present supervise new recruits in my group, offering all of the assist I can as they be taught the ropes.
What are you engaged on in the mean time?
Proper now, I’m targeted on resolving fiddly trade issues. Octopus is rising massively and we’ve began doing most processes in-house, slightly than counting on outdated trade techniques. I’m checking out sophisticated switchover processes to ensure clients can transition easily, and their expertise with Octopus is superior earlier than we’re even their provider.
What’s essentially the most difficult a part of your job?
The power trade, notoriously, isn’t nice. Particularly relating to being clear and proudly owning as much as errors. At Octopus we attempt to put this opacity to mattress, however explaining trade processes to clients is not all the time straightforward as a result of loads of them are both actually technical or are stored at midnight.
So the issue arises when making an attempt to clarify to a buyer what the holdup is with out writing screeds about ‘D86s’ and ‘flows’ and ‘cross-metering’.
What’s one of the best a part of your job?
Listening to the actually beautiful suggestions from our clients and dealing with an inspiring group.
Any message for individuals pondering of switching?
You must completely change. There are loads of advantages that come from switching you could solely expertise while you make the leap.
Any message for individuals who’ve already switched?
The power trade is altering. The innovation from challenger suppliers is extremely thrilling to see. I’m glad you’re embracing this variation by becoming a member of Octopus – however we’d like your suggestions and contribution to take these new concepts even additional!
