parcelLab, the premier international retail, e-commerce, and post-purchase buyer expertise platform, and Metapack, a pacesetter in e-commerce supply expertise, right this moment introduced a strategic partnership to ship complete end-to-end options for retailers worldwide. By combining the strengths of each firms, parcelLab and Metapack goal to empower ecommerce with seamless supply experiences that drive development and improve buyer satisfaction.
This collaboration brings collectively Metapack’s in depth delivery community of over 350 carriers and 4000 supply companies and best-in-class Supply Supervisor, Supply Choices and Metapack Intelligence options with parcelLab’s trusted post-purchase expertise resolution, parcelLab Have interaction, and returns expertise administration resolution, parcelLab Retain.
Combining the strengths of each firms, the partnership supplies a complete suite of options that streamlines supply processes, reduces prices, enhances visibility and improves buyer satisfaction. parcelLab’s retail purchasers could have entry to Metapack’s huge service library, eradicating the necessity for expensive and sophisticated service onboarding. Metapack clients will profit from parcelLab’s Have interaction and Retain product suite, enabling them to create a extra personalised and fascinating post-purchase journey. Because of this, retailers can ship their end-consumers a seamless and personalised supply journey, from the preliminary order placement to the ultimate supply and all through the return’s course of.
“By combining parcelLab’s experience within the post-purchase expertise house with Metapack’s in depth international service community, e-commerce manufacturers can develop their attain and guarantee superior supply experiences, even in new markets,” mentioned Giles Whiting, CEO at parcelLab. “This partnership permits manufacturers to foster stronger relationships with their clients, construct long-term loyalty, and optimise operations for a smoother buyer expertise.”
“We’re all the time on the lookout for progressive methods to offer extra retailers world wide with the instruments they should improve the supply expertise for end-consumers,” mentioned Emma Clarke, senior director of product administration at Metapack. “By combining our experience in supply administration with parcelLab’s deal with post-purchase options, we’re offering a complete end-to-end providing that helps retailers create and fulfil an correct supply promise, in the end rising buyer satisfaction and lifelong worth.”
Collectively, parcelLab and Metapack are dedicated to delivering progressive options that simplify complicated expertise challenges and empower retailers to achieve right this moment’s fast-paced digital panorama.