TOKYO, Oct 10 (Information On Japan) –
Lately, buyer harassment (kasuhara) has change into a worsening difficulty. To handle such social challenges, the “docomo Enterprise Discussion board ’24” kicked off on October tenth in Minato Ward, Tokyo.
One standout expertise was introduced by NTT Communications, which makes use of generative AI to assist operators in real-time. When the AI detects buyer harassment, it suggests probably the most applicable response primarily based on the state of affairs.
Moreover, if it detects phrases associated to harassment, comparable to “If you cannot get again to me, I’ll simply come over there myself,” the system sends an alert to a supervisor. After the decision, the system can even show the consumer’s stress degree and supply a rating for the operator’s response, contributing to future enhancements in operations.
In one other sales space, a tool able to transmitting one’s actions in real-time was launched.
By holding a sensor-equipped machine powered by next-generation communication infrastructure, the actions of 1 particular person can synchronize with one other. This software is anticipated to change into a brand new communication software for supporting folks with visible impairments or for medical professionals conducting distant coaching.
A reachable future made attainable by way of DX.
The exhibition runs till October eleventh.
Supply: FNN
