This Winter, we’ve been making an attempt one thing a bit of totally different to assist as many individuals as doable. We’ve despatched pleasant, educated Vitality Helpers door to door throughout the nation to share vitality saving recommendation, reply questions, run vitality effectivity checks and signpost folks to assist schemes and different methods to avoid wasting on payments.
So, how’s it been going?
We have visited 1000’s of shoppers, notably focusing on households which might be struggling probably the most within the vitality disaster.
Primarily based on suggestions collected post-visit, 90% of shoppers had a superb expertise, and greater than two thirds stated they felt extra accountable for their vitality after their Vitality Helper go to.
What do our Vitality Helpers actually do?
Try this digital go to with Max the Vitality Helper.
Pleasant, answered questions clearly, supplied actionable sensible recommendation.
Ismail visited 27/11. We mentioned all points of vitality and I discovered it most useful. The go to underlined the distinction between Octopus and different suppliers and left me feeling actually happy with our alternative. Sustain the nice work.
The caller, John, was well mannered, pleasant and really informative. The thermal digicam imaging did get me fascinated with draught excluders and new door and window seals. I admire that John’s go to was about serving to and guiding people who find themselves presently battling their vitality payments and that’s laudable.
Carrie visited my space the opposite week and I’ve to say that she was probably the most pretty particular person I’ve ever come throughout. So pleasant, chatty and an all spherical fabulous particular person. She clearly is aware of her stuff and is an absolute credit score to the organisation.
I discovered your vitality adviser Connor to be extraordinarily useful and articulate. I’m assured that the recommendation that I used to be given will assist cut back my vitality invoice.
He confirmed me with the temperature digicam areas the place the chilly was moving into our dwelling and visually how having the curtain closed saved the warmth in with the digicam.
I discovered the go to from Matt very useful. He was very skilled. Checked that I used to be being charged accurately and defined my payments to me, which I didn’t perceive.
I might firstly wish to say thanks to Octopus Vitality for taking the time to ship out a consultant to offer energy-saving recommendation throughout a vitality and cost-of-living disaster. I spoke with Maleka, a particularly educated, courteous and vibrant energy-expert. She supplied energy-saving recommendation tailor-made to my present wants.
I’m now rather more educated on the vitality business and energy-saving practices, and its thrilling!
We have got many extra folks to go to over the approaching months – we would even be on a avenue close to you!
