Canada’s transport minister stated he’s decided to resolve a current practice delay that left By way of Rail passengers stranded for about 10 hours in Quebec over the lengthy weekend.
Pablo Rodriguez stated he’s assembly with By way of Rail management this week.
“Passengers deserve higher,” Rodriguez stated Sunday on X.
By way of Rail confirmed that passengers had been caught for 10 hours on Saturday when a practice broke down between Montreal and Quebec Metropolis after experiencing two consecutive mechanical points.
The corporate stated no buses had been out there within the area to supply various transportation.
Electrical energy, air con and washrooms had been shut down at instances to permit for repairs and coupling with one other practice, the corporate stated.
But it surely insisted that passengers had been supplied drinks and snacks all through the day, and {that a} meal was delivered on board with further water within the night.
The fireplace division was finally referred to as to assist switch passengers from one practice to a different, with passengers reaching their vacation spot 10 hours late.
By way of Rail stated it is usually investigating after an worker took away a passenger’s cellphone throughout this time, and applicable measures will likely be taken following a evaluate.
“We’re dedicated to offering distinctive customer support and guaranteeing that every one passengers are handled with respect and dignity,” the corporate stated in a press release Sunday.
It says it presents its deepest apologies for the inconvenience brought on to passengers and can present a full refund to anybody affected.
This report by The Canadian Press was first printed Sept. 1, 2024
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