From Thursday, September 26, the surgical procedure will transition to a brand new phone supplier.
A spokesperson for the observe stated: “We’ve listened onerous to affected person and colleague suggestions and chosen a supplier that was awarded Finest Communications System on the Constructing Higher Healthcare Awards 2023 and has a confirmed monitor report inside the healthcare business (together with suggestions from our neighbouring Practices).
“We’re assured that shifting to an Superior Cloud Based mostly Expertise answer, with capabilities akin to name again facility to forestall sufferers ready in lengthy queues, will enhance the general affected person expertise.
“Our choices will stay the identical on our new phone to forestall any confusion for sufferers, Possibility 1 for Nurse Reception, Possibility 2 for Prescriptions and Possibility 3 for GP Appointments and all different enquiries.
“While all workers have undergone coaching on the brand new phone system, please bear with us on Thursday twenty sixth September 2024, as with something new – teething issues might come up!
“We might nonetheless prefer to reassure sufferers that this is not going to disrupt entry, as our previous telephone system will run alongside the brand new one till every part is confirmed as in full working order.
“Thanks upfront in your affected person and understanding, Derwent Follow.”
