By Yoon Ja-young
Hana Financial institution opened a department in Pyeongtaek, Gyeonggi Province, particularly for overseas prospects, the lender introduced Thursday.
Situated in Pyeongtaek-dong in Pyeongtaek Metropolis, the department goals to enhance entry to monetary companies for overseas employees and residents in Pyeongtaek, Hwaseong, Anseong, and different areas in southern Gyeonggi Province, the place many expatriates reside, the financial institution famous.
The lender emphasised that prospects will obtain specialised monetary companies tailor-made for foreigners from Hana Financial institution, the nation’s main establishment in overseas trade companies.
Working solely for overseas prospects, the department contains a real-time AI-based multilingual translation system, digital gadgets that present banking steering, and multilingual help applications for finishing numerous banking kinds.
Moreover, overseas employees have been assigned to help expat purchasers.
The actual-time multilingual translation service at the moment helps 38 languages, together with English, Thai, and Malay. When a overseas shopper and financial institution employees talk of their native languages, a clear display screen will show the dialog within the different individual’s language by the machine.
This enables overseas prospects to finish banking transactions simply and conveniently of their native language with out the challenges of language limitations.
The department can also be open each Sunday from 10 AM to 4 PM to accommodate overseas employees who discover it troublesome to go to the financial institution throughout weekdays.
The department additionally features a separate neighborhood area for expat purchasers, providing room for numerous instructional applications corresponding to Korean language courses and social networking, in collaboration with native organizations that assist overseas residents.
“Hana Financial institution has been main monetary companies specialised for foreigners, together with remittance and Sunday banking operations. The Pyeongtaek middle for foreigners, which comes as the results of Hana Financial institution’s honest efforts for overseas prospects, will proceed to develop as a world monetary service window in our neighborhood,” Rep. Kim Hyun-jung of the primary opposition Democratic Social gathering of Korea mentioned, attending the opening ceremony of the department, Thursday.
“I hope the Pyeongtaek middle is not going to solely present personalized monetary companies to overseas prospects but in addition turn into a world communication area the place they’ll receive numerous info wanted for all times in Korea. Hana Financial institution will proceed to innovate companies to make sure that overseas prospects who make Korea their dwelling can simply and conveniently use monetary companies,” Hana Financial institution CEO Lee Seung-lyul mentioned.
Hana Financial institution is now working on Sundays at 16 branches in areas with excessive concentrations of overseas employees, together with Uijeongbu, Ansan, Gimhae, and Cheonan, to raised serve those that have problem visiting banks throughout weekdays. The financial institution additionally offers a variety of tailor-made companies for worldwide purchasers, corresponding to free accident insurance coverage for abroad remittance prospects and monetary training and account opening companies for overseas college students.