We speak to Rodna, a enterprise vitality specialist working in our Leicester workplace, about discovering a shock profession in vitality that dares to be completely different!
Why did you be a part of Octopus?
I’d simply completed my masters diploma (in Worldwide Growth Legislation and Human Rights) and I did not simply need a job. I wished to be a part of one thing larger! I used to be seeking to work at an organization with values that aligned with mine.
My background isn’t in vitality, and actually, what I did know in regards to the trade was all actually adverse. After I got here throughout Octopus Vitality I used to be drawn by their want to make a distinction in a damaged trade.
Octopus additionally caught my eye within the sense that it was so buyer centered. While different corporations prioritise revenue maximisation on the expense of their buyer and worker satisfaction, Octopus places individuals on the coronary heart of the enterprise. I like realizing I work for an organisation that dares to be completely different.
What do you do at Octopus?
I’m an Vitality Specialist for our enterprise group. My job, in a nutshell, is to make sure that Octopus’ SME prospects obtain the most effective customer support potential. An everyday ‘day within the life’ entails serving to prospects by means of the sign-up course of, answering any day-to-day queries and gaining data on all issues vitality.
What are you engaged on in the mean time?
Getting the phrase out about our cool bespoke vitality tariff for companies in Leicestershire. Octopus has discovered a house right here in Leicester, and we’re attempting to get native companies concerned and signed up for inexperienced vitality within the metropolis. The vitality we offer to those prospects is totally sourced from a photo voltaic farm simply down the street in Uppingham. 100% inexperienced vitality from a neighborhood supply! Actually thrilling.
What’s essentially the most difficult a part of your job?
No two days are the identical, and there’s all the time lots to do. Essentially the most problem is maintaining with the workload and ensuring we’re all the time on high of buyer questions so nobody has to attend too lengthy! Even when it means staying just a little late to kind out a troublesome account difficulty.
What’s the most effective a part of your job?
Attending to know all our great prospects and serving to them nonetheless I can.
Any message for individuals enthusiastic about switching?
Octopus Vitality is superior! I’m so blissful to be working for an organisation that genuinely cares about its workers and prospects. I see how onerous the entire organisation, from the senior administration to the vitality specialists, works to enhance our processes and general buyer expertise! So undoubtedly go join.
