AI has taken the world by storm, and it has remodeled quite a few facets of buyer expertise throughout restaurant, QSR, and self-service contexts, together with drive-thru ordering and kiosks.
AI has taken the world by storm, and it has remodeled quite a few facets of buyer expertise throughout restaurant, QSR and self-service contexts, together with drive-thru ordering and kiosks.
However simply how can operators leverage the quickly evolving know-how to revolutionize their buyer expertise?
It is the subject of a session referred to as “Voice-speech interplay: The following recreation changer in buyer expertise” on the Self-Service Innovation Summit, hosted by Networld Media Group from December Sep 11 in Tampa, Florida.
We reached out to Steve Lieber, VP of franchise improvement at BurgerFi, who will communicate on the panel, to study extra about what to anticipate from the subject.
Register right here for SSIS 2024.
Q&A with panelist Steve Lieber
Q: How has AI remodeled self-service kiosk operations prior to now yr?
Lieber: AI has considerably improved self-service kiosks by making them extra intuitive, quicker, and in a position to provide personalised suggestions. It has additionally helped streamline order processing, resulting in fewer errors and a greater buyer expertise.
Q: What are among the methods operators can leverage AI to their benefit?
Lieber: Operators can use AI to optimize order suggestions, establish high-demand objects, and streamline stock. AI additionally helps analyze buyer preferences and habits patterns, enabling simpler upselling and cross-selling.
Q: Do you might have recommendation on selecting the best AI know-how?
Lieber: Choose know-how that integrates seamlessly together with your present methods. Search for options which are user-friendly, simply customizable, and supported by a dependable supplier providing ongoing assist and updates.
Q: What are among the challenges you’ve got needed to remedy associated to AI in self-service?
Lieber: We have confronted challenges associated to making sure correct order recognition, dealing with varied buyer accents and languages, and ensuring the kiosks perform easily throughout high-traffic occasions. Balancing personalization with buyer privateness has additionally been key.
Q: What do you are expecting for the approaching yr of improvement on this know-how?
Lieber: AI in kiosks will turn out to be much more predictive, utilizing information to raised anticipate buyer wants and preferences. Voice recognition and pure language processing will enhance, resulting in extra conversational interactions. Kiosks may also probably turn out to be extra linked, permitting for smoother multi-channel buyer experiences.
Q: Do you might have any closing ideas?
A: AI is a strong software that, when used successfully, enhances buyer satisfaction and operational effectivity. For operators, the main target needs to be on discovering AI options that align with their objectives and constantly evolving these options to fulfill altering buyer wants.
