Jio Haptik, an AI-driven buyer engagement firm, has partnered with du, a telecommunications operator within the United Arab Emirates (UAE), to increase its providers within the area. In accordance with the partnership, the businesses will collectively go to market with Jio Haptik’s subtle GenAI conversational suite for companies within the UAE. The businesses signed the settlement to formalise the partnership at GITEX World 2024, the tech occasion held on the Dubai World Commerce Middle.
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Deployment of GenAI Conversational Suite
Underneath this collaboration, Jio Haptik and du will work collectively to allow enterprises to harness GenAI for enhanced conversations, improved effectivity, and sustainable development, the official launch stated.
Jio Haptik will deploy its GenAI conversational suite (choices) and WhatsApp instruments on du’s cloud platform, enhancing buyer engagement and streamlining contact middle operations. This can enhance knowledge privateness whereas guaranteeing low-latency connectivity and peak efficiency, the businesses stated on Tuesday.
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Catering to Tech-Savvy Inhabitants
Ahshad Jussawala, CEO of Jio Haptik, stated: “We’re extremely excited to hitch forces with du to go-to-market with our pioneering GenAI options and greater than a decade of AI experience. The Center East’s tech-savvy inhabitants and beneficial authorities insurance policies create a fertile floor for innovation and development. Partnering with du permits us to affect numerous audiences with our modern GenAI-powered know-how that streamlines buyer engagement and call middle operations, and elevates the general expertise for patrons.”
Jasim Al Awadi, Chief ICT Officer at du stated: “Our partnership with Jio Haptik gives the most effective of each worlds for companies within the UAE by making modern GenAI know-how accessible with none issues about knowledge privateness or regulatory complexities. Taking the options along with Haptik to du’s enterprise and SMB prospects, empowers them to harness the total potential of GenAI for enhanced personalisation, environment friendly operations, and better buyer satisfaction.”
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Purchasers and Market Presence
In saying the collaboration, Jio Haptik additionally highlighted its presence within the UAE, with shoppers resembling Al Futtaim Group, Careem, Lals Group, Al Mandoos, and Prime Healthcare, to call a couple of.
