The free one-hour webinar will characteristic characteristic Lindsay Fifield, director of buyer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.
Retailers are within the midst of prepping for the upcoming vacation gross sales season, with sooner than ever particular gross sales days and reductions nicely earlier than the long-lasting Black Friday and Cyber Monday sale occasions.
Given the ever-changing calls for and expectation of shopper, retailers want as a lot data and perception they’ll attain to make sure the vacation season is a profitable season.
That is the main focus of an upcoming stay webinar, “Making ready Your CX Org For Busy Season: Knowledgeable Suggestions for Success,” from Forethought.
The free one-hour occasion, happening on November 19 at 2PM EST, will provide tricks to put together the client expertise group and the way AI can revolutionize CX operations. It’s sponsored by Forethought, which goalsto unlockhuman potential by way of an AI platform for customer-first experiences, and hosted by Networld Media Group.
What you’ll be taught:
- The affect of AI on busy season CX: Discover how AI is remodeling buyer interactions and enabling companies to handle the seasonal rush with larger ease and effectivity.
- Strategic insights for implementation: Acquire actionable methods for integrating GenAI into your CX operations, together with finest practices for coaching AI brokers to sort out the distinctive challenges of the busy season.
- Success tales and metrics: Hear from business leaders about their suggestions for fulfillment to enhance each worker and buyer experiences throughout peak season.
The panel discuss will characteristic Lindsay Fifield, director of buyer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.
Fifield has served because the director of buyer success at Forethought since July 2021, beforehand holding the place of Enterprise Buyer Success Supervisor. Previous to this position, Lindsay was the Head of Buyer Success at LogiGear Company from January 2020 to July 2021, the place the corporate makes a speciality of software program testing applied sciences and companies. She holds a Bachelor of Science in Psychology and a Bachelor in Enterprise Administration with a give attention to advertising and marketing from the College of Oklahoma, accomplished in 2006.
Rasmussen is enthusiastic about something outside and excited to be targeted on buyer relation/expertise work for a corporation that creates responsibly made outside gear that brings efficiency, colour, and pleasure to all. Bron holds bachelor’s diploma in Economics from the Jon. M Huntsman Faculty of Enterprise at Utah State College
Register right here for what guarantees to be an informative and related free webinar for retailers gearing up for the vacation season.
