At Lenovo’s Tech World 2024, each Lenovo and Motorola offered groundbreaking synthetic intelligence (AI) improvements, aiming to push the boundaries of hyper-personalization in shopper expertise. Lenovo debuted “AI Now,” a generative synthetic intelligence (genAI) system constructed on Meta’s Llama 3.1 AI mannequin, which guarantees to make PCs smarter by turning them into personalised digital assistants. The standout function? Hyper-personalization with out compromising consumer privateness.
Not like most AI programs that depend on cloud computing, AI Now retains interactions saved domestically on the machine. Furthermore, the genAI assistant operating on the PC is powered by the system {hardware} and a Native Massive Language Mannequin (Native LLM), a one-of-a-kind innovation that not solely limits the AI’s interplay with the cloud however can ship responses to consumer queries with out an web connection.
Likewise, Motorola (a Lenovo firm) previewed “Moto AI,” a genAI assistant that goals to make smartphones hands-free. Customers can now handle their gadgets with voice instructions, and options like “Catch Me Up” and “Pay Consideration” assist summarize private communications or transcribe conversations for overview. The “Bear in mind This” function additionally permits customers to seize dwell moments or on-screen data by way of voice and gesture instructions.
“Our agentic AI-powered programs retain consumer context and reminiscence, permitting for extra pure, steady interactions with out the necessity to reintroduce data. By compressing a number of historically giant AI fashions into environment friendly 7-billion parameter autonomous programs, we plan to ship high-performance AI throughout Lenovo and Motorola ecosystems whereas sustaining accessibility,” Yang Yuanqing, CEO of Lenovo Group, advised me. “Our objective is to develop a novel personal data base inside shopper gadgets that adapts to particular person wants, with out requiring any technical experience to function.”
Each manufacturers are betting on genAI to drive the next-gen of AI-powered shopper tech. However can these AI developments ship on their guarantees with out compromising consumer privateness?
A New Period of Assistants: Can We Belief AI with Delicate Knowledge?
Lenovo’s AI Now presents hyper-personalized AI options, storing consumer information domestically throughout the consumer’s system {hardware}. The AI can summarize paperwork, transcribe conferences, and even alter machine settings primarily based on pure language enter—all with out an web connection. The innovation is powered by a novel structure combining the CPU, GPU, and NPU to energy the AI system and consumer interactions domestically, making a Private Information Base (PKB) saved completely on the machine.
AI Now doesn’t simply carry out duties; it retains context and reminiscence, so customers don’t have to reintroduce their preferences. This creates a extra pure, steady interplay. Lenovo asserts that the native LLM structure is a “first within the trade innovation”, that may ship personalised shopper experiences whereas safeguarding information privateness.
“The way forward for AI is personalised, proactive, and predictive. AI Now could be our first step in the direction of growing an Agentic AI system for customers—an augmented intelligence that is aware of your preferences, understands your distinctive cognitive behaviors, and autonomously works for you,” Tolga Kurtoglu, CTO of Lenovo, advised me. “It transcends the static, chatbot-driven use instances, delving into your every day exercise and interplay information together with your PC, processing these insights, and remodeling them into actionable outcomes to spice up shopper productiveness.”
Motorola’s Moto AI additionally harnesses the ability of Native LLM and LAM expertise to streamline on a regular basis duties in your cellphone—from setting alarms to producing contextual insights from captured or saved content material. As an illustration, whenever you snap a photograph, Moto AI works quietly within the background, pulling in important particulars and context in regards to the picture. With only a easy voice command, you may revisit these recollections anytime.
Throughout its demonstration, Motorola showcased how Moto AI can function autonomously, mimicking human-like interplay with out the consumer needing to the touch the display screen—one thing different AI assistants, like Siri or Google Gemini, wrestle to realize. Customers can merely say instructions like “E book an Uber” or “Reserve dinner at my favourite restaurant,” and watch because the AI executes these duties proper earlier than their eyes, with an interface that easily mirrors typical human smartphone interactions.
Motorola’s progressive method integrates a number of AI fashions from OpenAI, Stability AI, and others, permitting the AI to excel in particular duties. The corporate goals to place Moto AI as a direct competitor to established leaders within the AI assistant house, together with Apple’s Siri and Google’s Gemini, each of that are closely investing in generative AI and shopper information safety. Nevertheless, a noteworthy side of Moto AI is its steady recording of actions occurring throughout the cellphone, enabling it to learn notifications, emails, and messages internally. So, is Moto AI actually protected for customers?
Privateness vs. Comfort: How Safe Are These AI Programs?
Whereas the comfort of those AI assistants is obvious, the query of privateness stays a big concern. This might increase alarms that the cellphone’s AI assistant is aware of extra in regards to the consumer’s private life than themselves, even whether it is processed domestically. In response to shopper information privateness considerations, Jeff Snow, Motorola’s Head of AI and Software program Experiences, emphasised that the AI assistant centralizes delicate consumer information to the cellphone itself.
“We imagine our AI-powered telephones will come throughout as a strong machine for productiveness, because the AI doesn’t contact do not contact app information however puppeteer human actions by recording consumer preferences,” Snow advised me. “Our method to AI is totally different, as a substitute of the consumer being the one inventive we’re enabling options to the customers from AI on how they will collaborate with the AI. We’re at the moment in Beta and plan to unravel extra consumer challenges by way of options earlier than launch.”
Lenovo and Motorola are at the moment targeted on balancing AI-powered comfort with privateness safety. Their on-device AI programs supply enhanced personalization, however public belief in AI assistants will hinge on customers’ confidence in information safety. Will customers embrace the comfort whereas not being fully assured their private information is protected? The reply to this query may form the way forward for AI-driven shopper expertise.
