Our power specialists present end-to-end buyer assist from Leicester, Brighton, London and past. All our workers are a part of little mini-teams of
This manner, our clients all the time have a fantastic expertise, and sometimes find yourself speaking to the identical few specialists each time they want our assist!
Meet the groups working within the coronary heart of Leicester.
Workforce chief Luke Stowe introduces Workforce C…
We’re one of many oldest groups at Octopus Vitality, having been a part of the furnishings (not actually, it’s actually annoying when folks come and sit on you) for the reason that Leicester workplace opened in 2017. Since our inception, we’ve fashioned two further groups: F and Ok, and plan to proceed coaching and growing our workforce members to allow them to actually assist our clients and push the corporate ahead.
We’re enthusiastic about pushing our message of “saving the planet, saving you cash”, and it exhibits in how we have interaction with clients.
We’re enthusiastic about pushing our message of “saving the planet, saving you cash”, and it exhibits in how we have interaction with clients. Workforce C members have gone on to contribute to all areas of the enterprise, taking part in an instrumental function in Web site Works and Metering, workforce Ok and F, our Enterprise workforce, and our Business Processes workforce.
We’re all the time on the prime of our sport. We prefer to say that we put the C into Buyer Care, and are all the time considering of inventive new methods to do extra for our clients. You are assured to discover a pleasant and useful member of our workforce behind each telephone name, and we work collectively to make sure we are able to constantly take care of our buyer base.
It’s truthful to say, Workforce C is a protected pair of fingers. We have been taking good care of enterprise for a very long time, and we predict we’ve set the bar for different groups to aspire to. You’ll discover the warmest welcome and an inclusive and optimistic environment in our nook of the workplace!
We’re usually coming out for dinner and drinks, and love occurring workforce outings, equivalent to escape rooms, Alton Towers, ice hockey video games and music festivals.
We forge sturdy friendships in Workforce C. We’re usually coming out for dinner and drinks, and love occurring workforce outings, equivalent to escape rooms, Alton Towers, ice hockey video games and music festivals.
One piece of recommendation…
Get into the behavior of studying, and understanding, your power statements. We e mail these power statements out each time you ship us a meter studying, and you may as well discover them in your on-line account dashboard. Forming the great behavior of casting your eyes over this essential doc is significant in guaranteeing precisely how a lot power you have got used, how a lot cash you have got paid in, and your general account steadiness.
Random reality…
The place we’re primarily based, Leicester, is the birthplace of contemporary English. It’s the purpose the place the Vikings and Anglo-Saxons converged and determined that jaw-jaw was higher than war-war. They learnt to commerce wares as an alternative of blows and developed a standard trendy English. In any other case, we’d be talking German now. Guess you didn’t know that!
Workforce chief Fay introduces Workforce D…
A typical day for us is chatting with our pretty clients (and taking the mick out of one another in between calls!)
Workforce D is the Dream Workforce. We’re hard-working, however we like to snicker – usually answering the telephones after having a giggle. Our workforce take care of a comparatively small group of shoppers, which is superb as a result of we frequently converse to the identical folks and we’re all the time sharing our favorite buyer tales!
One piece of recommendation from Workforce D…
Giving a month-to-month meter studying is one of the best ways to verify your Direct Debit covers your utilization and this additionally permits us to have the ability to make sure that we’re supplying you with the most effective recommendation in your utilization. And as an added bonus, you additionally get to spin the Wheel of Fortune each month. You could possibly win £500! 🙂
One factor you won’t learn about Leicester…
The Metropolis Of Leicester’s motto is Semper Eadem, which implies ‘All the time the identical’. Which could not be extra reverse to what Octopus Vitality is like. We’re all the time attempting to convey new and improved companies to our clients and workers. Change is what drives us! Not least, altering your power utilization and altering the planet!
Get to know Workforce D by means of their private Energy Ranger!
Jess, Silver ranger: She’s our fortunate metering allure. She joined us all the way in which from Eire and studied electrical engineering. She loves a wind turbine.
Fay, Purple ranger: An area lestahfarian and workforce supervisor/mum to those pretty lot. She loves nothing greater than a cuppa and a great e book.
Jackie, Pink ranger: She’s Busted’s #1 fan and likewise the nicest individual on the planet, fingers down, it is a reality. Additionally fluent in German
Demi, Pink ranger: Our tactical genius, has received many a chess sport and plenty of a buyer’s coronary heart.
Sophie, Gold ranger: The latest member of the workforce, Sophie got here to us from Stamford and has additionally lately been volunteering in Kenya. She additionally swings from the ceiling most nights doing aerial arts.
Klarissa, Yellow ranger: Our Disputes Skilled (that is power shorthand for 2 power suppliers not with the ability to agree on a studying to shut/open your account on while you change) used to go college down south in Cornwall, however has now fortunately returned residence and to affix us! She loves buying and consuming out at fancy institutions.
Alfie, Blue ranger: Our Londoner Alfie is fairly new to the workforce… however not new to the slopes, as he used to ski competitively.
Henry, Inexperienced Ranger: Is the proprietor to our workforce mascot, an lovable two yr outdated husky known as Moose who continuously visits us. Henry performs midfield when the lads all go to play Octopus seven-a-side.
Liam introduces you to Workforce L…
We’re undoubtedly the enjoyable workforce within the workplace. You’d by no means catch us not cracking a joke.
We’re the workforce with an important worker, Lewis. Lewis is by far the preferred man within the Leicester workplace and sometimes sleeps over at workers’ properties. The L in Workforce L completely stands for Lewis.
We love taking care of clients and provide fast, pleasant, enjoyable and superb buyer expertise. We are going to all the time go above and past to assist the client. In order for you us to let you know our greatest joke, it will make your day – and ours!
We are sometimes out collectively within the evenings, frequent guests to our favorite pub and have even been away on vacation collectively. It’s just like the college expertise, however in an workplace as an alternative of a lecture theatre.
In lieu of a full workforce photograph, right here is Lewis, the satisfaction and pleasure of Leicester, throughout a workforce journey to Brighton.
Workforce chief Liam introduces the gang…
Liam: Doting father to Lewis, avid campaigner of floral Fridays within the workplace and powerful advocate of the G&T.
Nikolas: Dedicated to the ‘denims and jumper’ combo regardless of the climate and as soon as climbed 3/4 up the facet of Everest……. (nicely a hill close by Everest)
Daisy: The human WikiPedia for Love Island
Emily: Nice British Bake Off wannabe who daydreams in regards to the good ganache
Tom: Secretly owns probably the most floral shirts however won’t ever admit his ardour for floral trend
Madeline: Tries to persuade folks she is a vegetarian (however final time I checked rooster wings did not develop within the floor). Can do the most effective impressions and sometimes switches to her alter ego, Pam from Gavin and Stacey
Shola: Eat, Sleep, Health club, Repeat
Jake: Our secret pop star who was on the X Issue and even appears suspiciously like Olly Murs
This isn’t only a workforce. It is an M&S workforce…
We’re a devoted workforce engaged on Octopus’s power partnership with Marks & Spencer. Workforce M is taking the progressive, front-end and digital expertise that Octopus Vitality is known for and fusing this with a standard method to customer support. The desires and desires of M&S clients are completely different to Octopus clients so the truth that M&S has chosen Octopus to take care of power for a 135-year-old legend that’s commonly voted probably the most trusted model within the UK is an amazing honour.
There are eight of us on the workforce – Emily (Operations Supervisor) Jordan (Workforce Chief), Rhianna, Ishe, Prem, Victoria, Terilee and our digital distant specialist, Femiola.
Likelihood is that you simply’ve in all probability spoken to considered one of us over the previous few months however don’t know who we’re. So we needed to let a little bit extra about us. We’re a younger workforce made up of undergraduates and postgraduates from a number of completely different backgrounds together with Environmental Science, Geography, Administration and Economics.
Lots of our time is spent growing our in-house “ecosystem”. We constructed a proprietary platform for managing all of our buyer’s particulars and power utilization; it’s known as Kraken, and we’re very happy with it. We additionally spend most of our time coping with clients to make experiences with M&S Vitality clean and environment friendly.
It’s not all work, although. The entire workforce LOVES musicals. Evidently, a fusion of various tastes competes each day however we unite to sing “Let’s Get Right down to Enterprise” from Mulan, and a number of the extra triumphant and fewer miserable group numbers from Les Mis…
Emily: Heads up the M&S Vitality workforce! She’s been at Octopus for the reason that daybreak of time. She was the corporate’s twenty second ever worker and remembers an period when Octopus Vitality might solely obtain one telephone name at a time.
Rhianna: Don’t get her began on Wales, however she’s not even from there. Rhianna all the time is available in with a brand new thriller damage…
Jordan: Liked and adored by many, the true glue of M&S and Octopus. Additionally, notably humble.
Prem: He takes care of web site works within the workforce (which implies managing meter engineer visits to switch/learn your meter). There ain’t no celebration like a Prem-dawg celebration. You may’t cease this younger Kevin Bacon from dancing.
Terilee: Prospects can by no means spell her title. One time, a buyer addressed her in an e mail as Sterile. Sterile appears on the tone of voice within the workforce, and on enhancing effectivity!
Victoria: Has the voice of an angel. Serenades the workforce and audiences across the UK. At work, Victoria makes certain all our gross sales reps are spreading the Octopus phrase how we’d like.
Ishe: Our resident pro-basketball participant. Will eat your whole biscuits. And couscous. Something you have got actually.
Femiola: Fab Femi works from residence as a Digital Operations specialist, has the cutest infants ever, and has labored at Octopus since 2017! You all the time know when Femi’s popped into the workplace as a result of everybody crowds round absorb some Femi pleasure (which usually entails effusive cries of Daaaarling and Hunny) and hang around with child Kimayah
If we had one message for our clients, it will be this: “Use much less power and cut back your prices!”
To search out out the place you is likely to be utilizing probably the most power, full a ‘load’ check in your personal residence. A load check singles out home equipment in your property that could be operating inefficiently and has a major impact in your payments. To learn the way to arrange a load check, get in contact with us. Give us a hoop on 0808 169 7822 or drop us an e mail at good day@mandsenergy.com
Meet the workforce who welcome you to Octopus, ‘OnbOps’…
The Onboarding workforce are the primary folks you will ever are available in contact with at Octopus. So naturally, we’re large on welcome. Whether or not is the truth that you have got heard about us and wish to know extra otherwise you’re simply getting began in your change to us, we’ll have open arms for you.
Our workforce was arrange again in March 2018 and began off with solely two members. It has now blissfully grown right into a full workforce of 9 members with many extra members to affix, we hope!
We’re Jess (Operations Supervisor), Raye (Workforce Chief), Aadil, Melissa, Rheanne, Iona, Harry, Elliie and Adam. We’re right here to maintain all the brand new clients for the primary 30 days, so that you’ll have in all probability seen our names pop up in your preliminary e mail exchanges.
We give attention to ensuring that our clients have a clean, environment friendly and hassle-free change, however equally, we additionally love the occasional ‘bonding second’. These are super-important. Yow will discover out so much about somebody primarily based on their favorite starter!
We have been attempting to determine what makes us completely different as a bunch, and my colleague Aadil stated “Out of all of the groups, we snicker probably the most”. (It is as a result of they’ve a really humorous workforce chief, I anticipate.)
Workforce chief Tej introduces Octopus’ Credit score workforce
We’re a devoted workforce working with all Octopus clients for something payment-related.
We intention to work intently with all clients to assist them perceive their present place of account with a view to working with you to maintain issues at a wholesome degree. We perceive, nonetheless, that life can typically throw modifications at you day-to-day that may have an effect on funds.
We provide a pleasant, variety and supportive service so you are feeling snug sufficient to speak to us about your state of affairs in order that we are able to work collectively to come back to a cheerful decision.
We make it our mission to make sure we provide a pleasant, variety and supportive service so you are feeling snug sufficient to speak to us about your state of affairs in order that we are able to work collectively to come back to a cheerful decision. We genuinely wish to assist. Discuss to us when you have any issues in any respect. We’re certain to have the ability to assist to discover a method out of your difficulties.
There are eight of us on the workforce – Ruby (operations supervisor), Tej (workforce chief), Imran, Ollie, Jess, Muna, Jon and Julian.
If we had one message for our clients, it will be this: “Use power effectively and cut back your prices! And in case you need assistance, please do attain out to us. It’s what we’re there for…”
