TOKYO, Nov 26 (Information On Japan) –
Mercari, a number one on-line market, has introduced new measures and compensation insurance policies in response to rising points amongst customers, such because the fraudulent alternative of returned objects.
Since mid-November, Mercari has seen an increase in complaints involving conditions the place sellers conform to a purchaser’s return request, solely to obtain objects utterly completely different from these initially bought.
On November twenty fifth, Mercari unveiled a number of initiatives to handle these issues. The corporate has established a brand new “Merchandise Restoration Middle” to gather disputed objects and confirm their authenticity. Moreover, they introduced that compensation might be supplied to customers deemed to have suffered monetary hurt.
To forestall fraudulent customers from accessing the platform, Mercari has expanded the scope of necessary identification verification for transactions and strengthened cooperation with regulation enforcement. The corporate additionally plans to introduce an AI system designed to detect fraudulent actions extra successfully.
Supply: ANN
