August 23 replace: We’re having small groups of door-to-door model ambassadors go to houses to have useful and pleasant conversations about power as we see a change in power costs and alternatives for houses to modify and lower your expenses on their payments.
Let’s be trustworthy. There’s a stigma surrounding door-to-door gross sales. As an organization working within the power sector – usually one of the untrusted industries by customers – we’re used to preventing low expectations. We’re consistently working to rebuild belief by placing folks on the coronary heart of what we do.
There’s actual energy in human conversations as a solution to unfold the phrase about essential issues like renewable energy. So we’re proud to have groups of consultants knocking doorways to assist extra folks change to fairly-priced inexperienced power with award-winning, trustworthy customer support. We wished to take a while to speak about this a part of our enterprise, and the way we’re ensuring it is finished proper.
After all we all know this is not for everybody. So we have made it tremendous straightforward to request that we do not knock in your door.
We’re targeted on making power cheaper, greener, and higher, for everybody.
And to do it, we now have to speak with folks on their phrases.
So we attempt to be out there to folks by as many alternative avenues as attainable. Not solely will we use digital promoting, billboards, TV adverts and extra, we even have tons of of pleasant power consultants across the nation who knock doorways to unfold the phrase about Octopus.
For many individuals, it is a nice solution to study one thing they hadn’t thought of earlier than, with out having to do hours of painstaking analysis.
To this point, our gross sales representatives have helped tons of of hundreds of individuals get a fairer worth, higher service, and greener energy.
How we work
Our groups journey the nation and stroll from one place to a different to talk to a fastidiously chosen record of people that’ve indicated prior to now that they’d be OK with an organization like us contacting them. From there, our representatives interact folks in dialog concerning the world of inexperienced power, among the rip-off ways available in the market they won’t pay attention to – in addition to who we’re and the advantages of becoming a member of us.
We all know approaching folks unprompted does not work for everybody – that is why all our staff are educated to be well mannered educators, not pushy salespeople.
We have discovered that having real-life conversations works higher for individuals who’ve by no means considered reviewing their power (most of whom are nonetheless on these costly default tariffs with the Huge Six). Many of those prospects could not realise they may very well be getting a less expensive deal. In reality, the federal government’s CMA discovered that “digital switching” was nice for well-off households, however low revenue households have been extra prone to get left on costly tariffs from legacy suppliers – and 40% of the individuals who be part of us on the doorsteps had by no means switched.
There is a large distinction between evaluating the market on-line and having one in every of our Vitality Specialists clarify all of it in individual. On-line analysis takes time, effort, and plenty of are delay or have higher issues to do.
We can provide you a full appraisal of your power with out the effort of trawling by pages of tariffs that prioritise momentary financial savings over loyalty, customer support, and long run worth. And if we are able to prevent cash and you want what we do, then we are able to signal you up in moments.
All our Vitality Specialists are consultants. And like everybody at Octopus, they’re educated to take possession of their work and maintain themselves accountable for doing the whole lot the Octopus Vitality method: imparting correct info while offering nice buyer expertise.
Earlier than they’re thought of ‘consultants’ and allowed to begin knocking doorways on our behalf, our brokers all full a complete coaching course, power examination, and month-long coaching academy. They’re CRB checked, put on Octopus Vitality clothes, and are tracked utilizing GPS. We additionally file the conversations (with permission) so we are able to make sure you’re getting one of the best from our folks.
Meet our staff
Our Octopus gross sales representatives are based mostly all around the nation. Our discipline staff have snazzy Octopus uniforms and put on a visual identify tag. Not solely do they do a unbelievable job partaking folks in conversations about switching – they love doing it too. Our staff are good, passionate consultants who’re within the job to unfold the phrase of inexperienced power.
Hear from some completely satisfied prospects who’ve switched after talking to our gross sales staff
I want to give some very constructive suggestions for one in every of your gross sales rep right now referred to as Ryan. This was in Bishop Auckland. He was very well mannered and useful and try to be so happy you might have an asset like this that works for you as you do not discover many like him round.
Lucy, Bishop Auckland
Romello is completely unbelievable. He knocked on my door this afternoon to tell me about Octopus Vitality and the financial savings I may make if I switched my gasoline and electrical energy provider to you. He was very charismatic and made the whole lot straightforward for me to know. He was extraordinarily pleasant, confirmed that he cared about me and my monetary state of affairs, he was open and trustworthy, and fully honest.
Thomas, Northamptonshire
We’ve got simply switched from British Gasoline to Octopus Vitality and I wished to cross on some suggestions out of your Gross sales Consultant. Alex was very skilled, no laborious sale or strain to modify. He walked us by the data in a transparent and concise method. On account of Alex’s service, we determined to modify and sit up for being a buyer for an eco pleasant power provider. An enormous shout out to Alex – he’s a credit score to your organisation.
Tom, Chorley
I had one in every of your salesmen round not too way back. Very pretty chap. Properly mannered, very skilled – he even helped me and my spouse deliver our procuring house. Though I didn’t change I simply suppose this younger man deserves some recognition. And due to him when my present tariff ends I’ll positively be going to your organization.
Shawn, London
I simply wished to convey how well mannered and useful Alina has been. She has phoned me a number of occasions about reviewing my power invoice and I’ve been somewhat lazy in giving a response. Anyway right now as a consequence of her light tenacity I finally acquired round to discovering my invoice and correctly reviewing my choices as I keep in mind she mentioned she would name me again once more right now.
I would like you to know that her effort is what introduced you my enterprise and I’ve certainly now e-mailed a whole lot of my mates and posted on Fb and so forth Anyway the message is getting on the market and the seed was Alina.
I simply need you to know that my join plus all of the cascading sign-ups you get as I enthuse to my mates might be on account of Alina’s effort as I’d by no means have checked out or found you in any respect had it not been for her and her well mannered method, certainly even the comparability websites would have taken me elsewhere if I had not already had you in thoughts.
Simon, Bognor Regis
And eventually, a protracted one which’s really well worth the learn. A heartwarming story about our gross sales rep Eden and a hard-of-hearing Pitbull named Nola…
I extremely advocate Eden from Octopus Vitality. He got here to my home on Monday evening simply as I used to be taking my canine out for a stroll. Nola is a white Staffy/Pitbull who is completely deaf. Most individuals, once I inform them that she is deaf, fully ignore her as they assume she can not talk. On the door Eden requested me how I clarify to her what I would like her to do and I advised him that we use signal language.
Eden got here into the home and spent over half-hour with Nola studying her indicators. He realized her identify, ‘Good Lady’ and ‘walkies’.
Every day I watch Nola stroll as much as folks and take a look at them expectantly ready for them to signal to her, once they do not, she walks away dejected. Nola fell so in love with Eden she climbed on his knee and fell asleep. I do not suppose Eden understood simply how a lot that small gesture meant to myself and Nola. Her world is completely silent and I attempt to fill that with as many sensory experiences as I can, however it’s nonetheless simply me. So when Eden took the time to speak along with her she was elated. When he signed her identify she checked out me as if to say ‘that is my identify!!’ and she or he began doing the excited ‘pitbull stamp’.
Eden took the time to ask me questions on Nola and her life and the way she copes with being deaf, and she or he additionally acquired white canine hair on his immaculate go well with, and he did not thoughts in any respect. He did not flinch when she nuzzled his shoulder, the place most individuals push her away as she is a ‘harmful canine’. I want extra folks have been like Eden and will perceive that this candy woman can talk, she simply does it in another way. Eden is a credit score to this firm, to his mother and father and household and to himself. Oh and it was cheaper to modify too!!
Cannot advocate sufficient.
Kirstie, Newcastle
In case you’d favor to not hear from our gross sales staff once more…
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In case you’d favor to not hear from us once more…
No worries. Simply get in contact to tell us, OR fill on this kind and we are going to guarantee your tackle is not contacted once more (plus, we’ll electronic mail you to substantiate when your particulars have been faraway from our contact lists).
In case you’d favor to not hear from ANY gross sales folks, over the telephone or at the doorstep…
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- Be sure you register for the Phone Safety Service (TPS) to ensure no corporations are allowed to promote to you over the telephone.
- Get your self a ‘no chilly callers’ signal to your entrance door – gross sales representatives are by no means allowed to knock if one in every of these indicators are seen.
In case you’ve had a nasty expertise with us…
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Please contact us and tell us. We offer fixed suggestions and coaching for our staff based mostly on what we hear from prospects. Suggestions is nearly at all times unbelievable, as a result of we rent nice folks and actually belief our staff – but when something isn’t as much as scratch, we’ll at all times look into it.
We additionally file these conversations (with permission) so we are able to make sure you’re getting one of the best from our folks, so we’ll have the ability to examine what occurred totally.
Replace in mild of COVID-19:
Octopus Vitality salespeople stopped all in-person gross sales conversations when the primary lockdown started. Since then, we have watched the steering actually fastidiously to ensure we’re working safely with all the mandatory protections, or in occasions when it is not applicable to be working in any respect, make certain our complete staff are correctly sorted till it is protected once more (now shouldn’t be the time to be placing extra folks into unemployment queues).
Some folks have requested if that is an applicable time to be doing this. We contemplate this no much less essential a time to speak about cheaper, greener power than some other. And in reality – it is by no means been extra essential to have an power provide you’ll be able to depend on, with customer support you’ll be able to belief and cheap costs so you aren’t getting landed with larger payments.
The federal government’s CMA discovered that “digital switching” was nice for well-off households, however low revenue households have been extra prone to get left on costly tariffs from legacy suppliers – and 40% of the individuals who be part of us on the doorsteps had by no means switched.
Because of our tech and our good staff, we have been the one power provider answering the telephone as regular all through the pandemic. Whereas many different suppliers have needed to cut back companies and make contact with strategies with name centres shut, our total operation have been working from house, taking as many calls (to the identical excessive commonplace) as standard. And naturally, we’re nonetheless right here answering emails, and Fb and Twitter DMs, day and evening. In reality, our buyer satisfaction has even gone up barely! We predict it is fairly essential to ensure folks caught on rip-off offers know there are higher choices on the market – now greater than ever.
As at all times, when you’d favor we did not knock, please fill out this type and we’ll not drop by.
