Our first Octopus Tracker prospects are actually reside.
Nick Pape, one of many first to experiment with the app’s options, gave us his evaluation of the app.
Our precedence with Octopus Tracker was transparency – letting prospects see how a lot they’re paying and the way it’s divided between us and people accountable for delivering power. That means, our prospects know they’re being handled pretty, and that the worth of their power is a real reflection of its value to us.
How nicely did we obtain this, Nick?
I appreciated having an power supplier “naked all” with how they cost me. Octopus not solely present the tracker tariff however evaluate it to what I may pay for my power utilization if I used to be with a competitor. I get true transparency of what I pay every day, and I am now extra enthusiastic to study what I am forecasted to eat over an annual foundation.
Equally as essential was ensuring we gave you the knowledge you need and in the proper means. A part of this was designing the app to be very easy to make use of, whereas additionally displaying information that was significant, related, and helped you perceive your power expenses.
What insights into your power did Tracker provide you with?
I now have the boldness that I can log into the app and see up to date, next-to-real-time pricing. The stockmarket-like charting is sweet, and having a meter studying immediate throughout the Tracker app jogs my memory that its secondary operate is capturing meter readings.
Octopus Tracker is the primary of its type within the UK, designed to provide prospects confidence and the peace of thoughts understanding they’re getting a good deal.
How did Octopus Tracker evaluate to something you’d seen earlier than?
I used to be pleasantly shocked by how an power supplier can articulate, by way of an app, a lot element about my power when many firms would not know the place to begin. The potential financial savings prospects may make are huge and it was actually helpful seeing how the worth of my outdated provider, First Utility, compares to Tracker.
Nick gave us a number of precious suggestions which, together with that of different prospects, we’ll use to make the app higher. Nick’s foremost gripe was trade jargon:
“The pie charts and abundance of knowledge denote that it’s good to know what the definition of phrases like ‘Good meter obligation’ are.”
We hate jargon too. Slightly than making you guess what every merchandise means, we’ll put definitions contained in the Octopus Tracker dashboard. Till then, we have put collectively a brief glossary beneath.
Tracker glossary
Gasoline
Unit worth – the worth for every unit of power you employ
Wholesale value – the revealed market worth for getting your gasoline
Supply and networks – the pipes and different infrastructure that ship your gasoline
Administration, financing & margin – the fee to run our provide enterprise and make a little bit of revenue
VAT – Worth added tax
Standing cost – the price of having an power provide
Metering – the price of putting in, servicing, and studying meters
Good meter obligation – the price of putting in sensible meters below the federal government’s plans
Admin, customer support & margin – the fee to run our provide enterprise and make a little bit of revenue
VAT – Worth added tax
Electrical energy
Unit worth – the worth for every unit of power you employ
Wholesale value – the revealed market worth for getting your electrical energy
Line losses & shaping – lack of power throughout its journey from the generator to you, and in getting extra electrical energy to you whenever you want it (resembling within the night)
Environmental & social obligations – prices in direction of better integration of renewables, and to make power extra reasonably priced for weak and low-income households
Native distribution – the fee to get the power to you from the native electrical energy substation
Nationwide Transmission – the fee to move your electrical energy over nationwide distances
Administration, financing & margin – the fee to run our provide enterprise and make a little bit of revenue
Standing cost – the price of having an power provide
Metering – the price of putting in, servicing, and studying meters
Native distribution – the price of retaining the cables and different bits able to ship your electrical energy to you
Good meter obligation – the price of putting in sensible meters below the federal government’s plans
Admin, customer support & margin – the fee to run our provide enterprise and make a little bit of revenue
VAT – Worth added tax
Thanks to your suggestions, Nick. We’re working exhausting on making Tracker even higher for you and everybody else who needs nice worth power and clear pricing.
