Yup, you learn that proper. Canyon Bicycles’ clients can now get licensed service for his or her bikes at REI. Why REI Co-op? Effectively REI is among the nation’s largest specialty outside retailers and shopper cooperatives. So it is smart that Canyon would select REI to broaden and strengthen its current service community.
Don’t Fear, There Will Be Coaching
As a way to ensure that Canyon clients have the most effective expertise at REI retailers, the 2 manufacturers are working collectively to supply the most effective service. Come 2025, greater than 190 REI “bike store” areas throughout the nation can be skilled and authorized as Canyon-authorized service companions.
In line with the press launch, REI clients in addition to Canyon bicycle homeowners will profit from the next:
- Elevated native service protection: Handy entry to skilled service at a community of trusted REI areas throughout the U.S.
- Skilled mechanic providers: REI’s expert and authorized mechanics can service all Canyon fashions, together with street, gravel, mountain bike, and e-bikes.
- Seamless course of integration: REI can simply help clients by way of superior customer support processes. Resembling body guarantee claims and crash replacements.
What Canyon Says:
Straight from the Press Launch:
“At Canyon, we’re dedicated to offering distinctive experiences all through the shopper journey,” says Jaclyn Mayer, Canyon’s Senior Director of Buyer Expertise. “Working with REI permits us to dramatically broaden our service ecosystem, making it simpler than ever for our U.S. clients to entry high-quality upkeep, service, repairs, and small components“.
What REI Says:
“REI is worked up to welcome Canyon service into the co-op, a model famend for its revolutionary and high-performance bikes,” says Alicia Applegate, REI basic supervisor for motion sports activities. “This collaboration permits us to additional elevate our industry-leading store service advantages to our members and supply Canyon bike homeowners with distinctive service“.
Absent from the press launch was any point out of REI promoting Canyon bikes, components, or equipment. For now, it’s service solely. Although it looks like this service partnership could also be laying the groundwork for a better partnership sooner or later – may we see Canyon Bikes in an REI showroom within the close to future? We’ll have to attend and see.
Each bicycle owner can have their bike serviced at one among REI’s “bike retailers” if they want. However, these which can be members of the Co-op, will obtain 20% off their service as a part of their lifetime advantages.
You possibly can go to right here to seek out your nearest licensed service associate.
Take a look at extra particulars under.
