The free one-hour webinar will present a sensible roadmap for bettering the client expertise with AI.
Each e-commerce retailer faces the identical big problem every day — how to make sure the web buyer expertise is rewarding for every buyer, whether or not they’re a longtime buyer or a brand new buyer.
The problem is big given all of the sides and elements of e-commerce in the present day, from having product accessible and simple to find to offering satisfying customer support and quick supply.
Some retailers have mastered the problem. Microsoft is on that listing and has developed a method for working with retailers to construct buyer experiences that flip clients into life-long followers.
The method and technique can be mapped out in a free webinar occasion going down on Wednesday, November 6 at 2 p.m. EST.
It’s sponsored by Zoovu, an AI search and product discovery platform, and hosted by RetailCustomerExperience.com.
3 key parts
Through the reside one-hour occasion attendees will be taught three key parts to the Microsoft method:
- Optimizing product knowledge so it is discoverable and AI-ready.
- Empowering retailers with AI-powered product discovery experiences.
- Gathering distinctive and actionable insights from shoppers.
Attendees will stroll away from this dialog with a sensible roadmap for bettering the client expertise with AI. They’re going to additionally get an opportunity to ask questions on AI, buyer expertise, how Microsoft works with retailers and extra.
The skilled panel
The webinar panelists embody Ed Noble, senior accomplice and channel marketer for Microsoft’s Worldwide Shopper Channel Advertising group. He has spent over 25 years in digital advertising and e-commerce at Amazon and Microsoft, specializing within the on-line client expertise and data-driven content material optimization bettering the client expertise by bringing AI-powered experiences to retail companions.
The panel will even embody James Ansell, strategic account supervisor at Zoovu. Ansell has greater than seven years of expertise working in buyer success roles with a number of the largest manufacturers and retailers on this planet. He makes a speciality of retail, having deployed lots of of AI product discovery experiences throughout the globe with retailers corresponding to Finest Purchase, Currys, MediaMarkt, Euronics and Harvey Norman.
Do not miss what guarantees to be a useful and informative webinar. Register right here.
