Octopus Power has signed as much as the Power Change Assure, making switching sooner, simpler, and safer for you.
What’s the Power Change Assure?
In its personal phrases, “The Power Change Assure is a dedication that guarantees a speedy and protected swap from one power supplier to a different. So that you gained’t want to fret a few factor.”
As one of many first six signatories to the Assure, we recognise there’s a variety of confusion round switching and we do not need our prospects left at nighttime.
Just like the Present Account Change Assure that is made transferring financial institution accounts simpler for patrons, the constitution units out what prospects can anticipate after they swap power suppliers, and beholds suppliers to a minimal degree of service they need to ship as a part of the scheme.
How will the Power Change Assure provide help to?
You possibly can learn precisely what the Power Change Assure does on their web site, however the important thing advantages are:
- Switching suppliers will take not than 21 days (after you submit your accomplished utility)
- The brand new provider will deal with the swap, and preserve you knowledgeable of progress
- You have got a 14 day cooling off interval throughout which you’ll cancel and return to your unique provider
- You will by no means pay for a similar power twice
- You will not have any break in your provide
- Any overdue credit will probably be returned inside 14 days of your last invoice
We’re already doing what the Assure has got down to accomplish, however generally we’re inhibited by the inefficiencies of different suppliers. We hope each provider – massive and small – indicators as much as the Assure as quickly as attainable so it delivers on these guarantees for each buyer.
Why is it so vital?
A buyer begins judging their power expertise from the second they click on on a web site or raise up the cellphone. From internet design to after-sales care, how prospects work together with their power provider will decide their happiness, and the probability of them staying.
Get it proper and prospects really feel empowered. Get it fallacious, and also you’ll in all probability by no means see them once more. Anticipating what prospects need and giving it to them the best way they need it is essential for any enterprise to reach the twenty first century.
Extra importantly, this elevation of buyer needs, wants, and behavior is bringing pleasure to tens of millions of us. From doing all your weekly buying on the tube, to ordering a final minute birthday present delivered similar day, or tapping your smartphone for a taxi, getting issues completed has by no means been simpler.
Issues do go fallacious sometimes, however having the appropriate mechanisms in place reduces the variety of issues, lessens their impression, and makes them simpler to repair. The Power Change Assure offers you the reassurance to maneuver suppliers with out worry; understanding what to anticipate, and understanding you will learn alongside the best way, makes discovering the provider that is best for you a lot less complicated.
How will it have an effect on the power market?
For the reason that power market’s domination by the Huge Six, many purchasers have suffered a depressing, thankless relationship with their power suppliers. For such a vital service, it’s stunning how lengthy folks have needed to put up with being undervalued.
Beleaguered by exit charges, switching sagas, sluggish customer support, and a twin pricing mannequin that overcharged present prospects to pay for brand spanking new ones, it regarded like power prospects had been being left behind whereas prospects in different sectors thrived.
However fortunately, occasions are altering in power, too.
“Tease and squeeze” pricing is now getting the federal government’s consideration with latest proposals for a relative value cap. Ofgem is consulting with suppliers like ourselves to shorten switching timescales.
And now, the Power Change Assure is bringing suppliers collectively in a pledge for higher switching.
Let’s preserve the momentum up.
