We love that prospects can at all times chat to us on social media, about something from account inquiries to the world of future good tech. We additionally love that our social media is a spot the place individuals can maintain us to our phrase – and instantly communicate to our most senior workforce about any challenges or issues they’ve had.
We’re fairly distinctive in that our CEO Greg and a number of other different members of our senior workforce hop on Twitter and assist prospects out daily – so when you’ve had a extremely rotten time, you’re capable of communicate on to the leaders of the corporate to assist resolve issues.
We need to ensure that our social media can preserve fulfilling these capabilities it doesn’t matter what, so in some very uncommon situations, we’d block an account on Twitter. The one instances we’ll do that are…
- If the account is spreading hate. We received’t tolerate discrimination, hate speech or bigotry of any form in our mentions.
- If the account is getting in the way in which of different individuals who want our assist. Spamming us fills up our mentions and means others with pressing (generally emergency) points won’t get the assistance they want.
- If the account is changing into a nuisance to different individuals. We all know that when somebody’s pissed off they might simply need to vent but when they repeatedly “shout” about the identical difficulty it spams into the timelines of our followers – which simply is not cool. The one approach we will cease that (while we kind the issue, if in any respect doable) is by blocking the account.
Should you want our assist, all it’s essential do is ask.
Our social media are necessary channels of communication for our prospects – something from extremely advanced account points to pressing emergencies. Should you’ve had a difficulty, we are going to completely assist to resolve it speedily. Our DMs are open, and Greg’s DMs are open, and when you contact us for assist there with the element of what’s gone mistaken, we’ll 100% be capable of assist kind issues out.
But when individuals spam below our posts, they are not simply just about spamming at us – they’re amplifying shouty notifications to all of the people who’ve favored or engaged with that publish earlier than them – and most of them are simply different prospects going about their days.
The problem is with us – not different prospects – so to guard these individuals, and to maintain our social media channels accessible to anybody that wants it, we’d block spamming accounts briefly.
On the similar time in fact, we’ll be working extremely exhausting behind the scenes to resolve the problem speedily.
